GENERAL

Return Window

Customer satisfaction is our top priority. That’s why we offer a 30-day return and exchange window, giving you greater flexibility and peace of mind.

Once your returned item has been received and inspected, typically within 72 hours, your exchange order will be processed and shipped according to our standard shipping timelines.

Refunds will be processed to your original payment method within 7 business days. Depending on your payment provider, it may take up to 10 additional working days for the funds to appear in your account. You will receive an email confirmation once your return has been completed.

We reserve the right to refuse service to any individual at any time and for any reason.

BLACK FRIDAY AND CYBER MONDAY SALE POLICY

Thank you for your interest in our Black Friday and Cyber Monday Sale. We strive to offer exceptional value while maintaining the quality and service our customers expect.

Please note that purchases made during our Black Friday and Cyber Monday Sale (November 6 – December 3) are not eligible for refunds. However, to provide additional flexibility, we offer an extended 60-day window for exchanges and store credit.

If you are not satisfied with your purchase or the item does not fit as expected, you may submit an exchange request online within 60 days of receiving your order.

For standard-size items, you may exchange your purchase for a different size or another eligible product.

Made-to-measure and customized items are eligible for alterations only and cannot be exchanged for other products.

Our customer support team is always available to assist with exchange requests and any questions you may have. Thank you for choosing our products.

Return Exclusions and Condition Requirements

Personalized and customized products are not eligible for returns or exchanges.

Factory Seconds items are final sale and cannot be returned or exchanged.

All purchased and complimentary items must be returned unused, unwrinkled, undamaged, and in resalable condition, along with the original packing slip.

Shoes must be returned without scratches or marks on the soles or uppers.

Gift cards are final sale and are not eligible for returns or exchanges.

We reserve the right to decline any return or refund request that does not meet the conditions outlined above.

If you receive an incorrect or defective item, please contact our customer support team within 2 working days of receiving your order.

Return Shipping and Alteration Charges

Customers are responsible for the shipping costs associated with returning items. For detailed instructions on how to initiate a return, please visit the relevant return instructions page.

For custom orders, our team carefully reviews your measurements in relation to your height and weight and may recommend adjustments where necessary. If you choose to proceed with your original measurements despite our recommendations, we will manufacture the item accordingly.

However, if the original measurements result in fitting issues, a nominal alteration fee may apply.

CUSTOM ORDERS

Returns and Alterations

Our goal is to ensure your custom jacket fits perfectly from the start. If your made-to-measure jacket does not fit as expected, we offer one complimentary alteration to help achieve a better fit.

Our Commitment to Your Satisfaction

Creating a bespoke jacket requires precision, attention to detail, and careful consideration of your preferences. We follow a structured process to help ensure the best possible experience.

Design and Quality: Before dispatching your order, we share photographs of the finished product for your review. This gives you the opportunity to inspect the design, materials, and stitching before your jacket is shipped.

Sizing and Measurements: When placing a custom order, our customer service team will request your body measurements. We recommend following our sizing guide carefully to help ensure an accurate fit.

If your jacket does not fit properly upon arrival despite following the measurement process, your first alteration will be provided free of charge.

Refunds on Custom Orders

Custom-made and bespoke orders are not eligible for refunds. Each item is crafted specifically according to your selected style, materials, measurements, and accessories.

As these products are made exclusively for you and cannot generally be resold, we do not accept custom-order returns for refunds.

CANCELLATION POLICIES

Order Cancellations

Cancellation requests are accepted within 2 days of placing an order. To request a cancellation, please submit your request HERE.

Once an order has been dispatched or has entered customs clearance, cancellation is no longer available. In such cases, you will need to receive the parcel and arrange a return in accordance with our return policy, where applicable.

Orders classified as time-sensitive are not eligible for cancellation once placed if our customer support team has committed to a specific delivery timeline.

This is due to the additional arrangements required to ensure the order is completed and delivered within the agreed timeframe.

ORDER ACCEPTANCE AND PAYMENT

Product prices and availability on our website are subject to change without prior notice. Any errors or inaccuracies will be corrected as soon as they are identified.

Despite our best efforts to maintain accurate pricing across our product range, occasional discrepancies may occur. We verify product prices during order processing.

If the correct price is lower than the price displayed at the time of purchase, we will refund the difference.

If the correct price is higher, we may contact you for further instructions or cancel the order and notify you accordingly.

We reserve the right not to fulfill orders placed at an incorrectly displayed lower price.